Politique de remboursement
Q4 Collector Offers: 30-Day Hassle-Free Returns
Q4 offer terms updated: October 5, 2026.
Our BUY 1 GET 1, 2 or 3 FREE collector offers featuring Horus, Marneus Calgar, Lieutenant Titus, Leman Russ and Victrix Honour Guard are eligible for returns. The sale-item exclusion below does not apply to these Q4 collector offers.
- Request your return within 30 days after receiving your collection. Email help@wh40kfigure.com with your order number. Our team will provide the return steps and address.
- Return the complete promotional collection, including the free figures, in the same condition as received, unused, with all accessories and original packaging. Keep your receipt or proof of purchase. For damaged or incorrect items, contact us first so we can resolve the issue.
- Change of mind: you pay the return shipping cost, based on your chosen carrier.
- Damaged or incorrect items caused by us: we cover the return shipping cost.
Please contact us before sending anything back. Refunds are issued to the original payment method after the return is received, inspected and approved, as described below. These Q4 terms do not reduce any statutory consumer rights.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
To start a return, you can contact us at help@wh40kfigure.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@wh40kfigure.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards, except that the Q4 BUY 1 GET FREE collector offers listed above remain eligible for our 30-day return policy.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@wh40kfigure.com.